Returns
If something is wrong, we fix it
- Damaged or faulty on arrival — we replace or refund in full. Photograph it and contact us within 30 days of delivery. Telling us sooner helps, but 30 days is your right under the Consumer Rights Act 2015 and we don’t cut it short.
- Wrong item supplied — our error, our cost: we send the right item straight away and arrange collection of the wrong one.
- Order not approved by the pharmacist — you never receive it, and you’re refunded in full automatically.
Your statutory rights under the Consumer Rights Act 2015 are unaffected.
Non-medicine items
Cosmetics, devices, supplements and other non-medicine products can be returned within 14 days of delivery if they are unopened, sealed and in their original undamaged packaging — full refund, excluding return postage. Contact us first and we’ll tell you where to send it. Opened hygiene or sealed-for-health items, and bespoke or custom items (such as compounded preparations or dosette boxes prepared for you), can’t be returned except where faulty. Full detail: terms of online supply, section 8.
Unwanted medicines? Bring them to us
Don’t bin or flush old or unwanted medicines. Bring them into the pharmacy — we dispose of them safely, free of charge, as every community pharmacy does.
How to contact us
Call 0113 244 1551, reply to your order email, or come in: 22-24 Woodsley Rd, Woodhouse, Leeds LS3 1DT.