Feeling unwell? Let's help you sort it — today.
NHS Pharmacy First is a free NHS assessment for seven common conditions, from the team at Hyde Park Pharmacy in Leeds. No GP appointment, no referral. Start online in about five minutes and a pharmacist takes it from there.
A real pharmacist reviews everything — you're never talking to a bot, and you'll always leave knowing the plan.
What's bothering you?
Tap what's going on. If it's one of these seven, we can usually treat it the same day — free, on the NHS — and you can begin right now from your phone.
Sore throat
Adults & children 5+ · Pharmacist assesses using FeverPAIN or Centor score.
Most sore throats are viral and self-limiting. The pharmacist will assess for signs of bacterial infection and supply antibiotics if clinically indicated, otherwise advise on symptomatic relief.
Check if we can help
Sinus pain & congestion
Adults & children 12+ with acute sinusitis lasting up to ~10 days.
Pharmacist assesses for severity and red flags. Most cases are managed with self-care; antibiotics supplied where appropriate per NICE guidance.
Check if we can help
Your child's earache
Children 1-17 with earache and signs of middle-ear infection.
Otoscope examination by the pharmacist. Decision-support tools used to assess severity. Antibiotics supplied if clinically appropriate; analgesia advised otherwise.
Check if we can help
Crusty skin sores
Adults & children 1+ with localised non-bullous impetigo.
Pharmacist confirms presentation. Topical or oral antibiotics supplied as per NICE guidance.
Check if we can help
Shingles rash
Adults 18+ within 72 hours of rash onset, with classic dermatomal presentation.
Antiviral treatment (e.g. aciclovir) can shorten illness and reduce post-herpetic neuralgia if started within 72 hours. Pharmacist assesses and supplies if appropriate.
Check if we can help
Infected bite or sting
Adults & children 1+ with signs of secondary bacterial infection.
Most bites need only symptomatic care. Pharmacist assesses for cellulitis and other infection signs and supplies oral antibiotics where indicated.
Check if we can help
UTI / cystitis
Women 16-64 with classic lower-UTI symptoms, no red-flag features.
- Not pregnant
- No catheter
- No recurrent UTIs (3+ in 12 months)
- No fever, flank pain, or other red flags
Not sure which one?
Book for the closest condition — the pharmacist confirms what's going on at the appointment and treats what they find.
Start online nowNot sure it's worth bothering us?
It is — that's the whole point. A free, same-day check with a pharmacist means you're not left wondering, and not waiting days for a GP appointment. If it's something we can treat, we treat it. If it isn't, we tell you exactly what to do next and who to see. Either way, you leave with an answer.
Why start with Hyde Park Pharmacy
Pharmacy First is the same NHS service wherever you go. Here's what you get by starting it with us.
Start from your sofa
Online in about five minutes — no queue, no waiting room, no time off work.
Seen the same day
Open seven days a week, including evenings — usually reviewed within a couple of hours.
The same pharmacist, throughout
One person reviews your case, talks it through, and follows up — not a different voice each time.
Medicine to your door
If something's supplied, we deliver it across the UK by Royal Mail Tracked — or by our local van across the LS2–LS6 postcodes — or you collect.
Your GP stays in the loop
We update your medical record automatically via the NHS — nothing for you to chase.
Completely free
The consultation is free. If a medicine is supplied under the service you pay the standard NHS prescription charge, unless you're exempt (children, over-60s, exemption certificates and other usual NHS exemptions).
Book your appointment online
Pick a time that suits you — come into the pharmacy or choose a video call with our pharmacist. Takes under a minute, and it works for all seven conditions.
Scan to book
How it works — online, start to finish
- Book your appointment. Scan the QR or tap the button above. You'll book a time with our own pharmacist — come in or choose a video call. In the consultation they check eligibility and symptoms, and can look at a photo if your pathway needs one (shingles, impetigo, infected insect bite). Takes about 5 minutes on your phone.
- The pharmacist reviews your record. Pick a time that suits you — come in, or a video call. Our pharmacist assesses you at the appointment (we're open 7 days a week, see hours above). For most pathways, no in-person visit is needed.
- Pharmacist contacts you to complete the consultation. A secure accuRx video call (or an in-person visit) to discuss your case, ask any clarifying questions, and confirm the plan. The Pharmacy First conditions are assessed by video or in person — not by phone alone — so the pharmacist can see the affected area where it matters.
- Clinical decision. (a) Supply the appropriate medicine free under the Pharmacy First PGD; (b) advise self-care if a medicine isn't needed; (c) refer you back to your GP, NHS 111, or A&E if your case is outside the pathway scope. The pharmacist is the final clinical authority — the booking captures your details; people make the decision.
- Medicine delivered or collected. If medicine is supplied: free delivery to your door anywhere in England via Royal Mail Tracked, our local van across LS2–LS6 (order by 10am for the next morning’s round), or collection from the pharmacy if you prefer. The standard NHS prescription charge applies to supplied medicine unless you're exempt.
- GP notified via NHS GP Connect. Your medical record stays joined-up automatically — your GP sees what was supplied and the clinical reasoning.
- Follow-up if needed. Not improving? Message us back or phone — the pharmacist can reassess and refer you on. No extra cost.
One exception: ear infection (acute otitis media) needs an in-person otoscope examination, so for that pathway the online assessment is the start — but we'll book you a same-day in-person slot to complete it.
For a fuller walk-through of what happens after you submit, see what happens next.
Questions people ask first
Is it actually free?
The consultation is free. If a medicine is supplied under the service you pay the standard NHS prescription charge, unless you're exempt (children, over-60s, exemption certificates and other usual NHS exemptions).
Do I need an appointment or a GP referral?
Neither. You can start online right now, walk in, or call. And if NHS 111 or your GP has referred you, that referral comes straight to us — just get in touch.
Will I definitely get antibiotics?
Not always — and that's a good thing. Many of these conditions clear up fastest with the right self-care, where antibiotics wouldn't help and can do harm. Our pharmacists assess you and supply medicine only when it's clinically right for you. Whatever the outcome, you'll leave knowing exactly what to do.
Can I really do it all online?
For most of the seven conditions, yes — you'll have a short, secure video call with the pharmacist so they can see what matters. The one exception is a child's ear infection, which needs a brief in-person look with an otoscope; we'll book that the same day.
What if you can't help with my problem?
We'll point you to the right place — your GP, NHS 111, or urgent care — at no cost, and your GP record is updated automatically. You won't be left to work it out alone.
Who sees my information?
Our pharmacists, and your GP via the secure NHS record (GP Connect). It's confidential and handled under NHS information-governance standards.
Ready when you are
Five minutes now could save you a fortnight of wondering. Start your free NHS assessment with our pharmacists.
Start my free assessmentPharmacy First is offered at participating pharmacies across England, so you do have a choice of where to go — we'd be glad for it to be us.