Your NHS prescriptions, delivered.
Have your repeat NHS prescriptions sent to your home, free, anywhere in England. Once you nominate us, every script your GP issues comes straight to our dispensary — no apps to download, no monthly fee, no minimum order.
What you get
- Free Royal Mail Tracked 48 delivery
- SMS & email updates at every stage
- Pharmacist-checked, every script, every time
- Pharmacy First service for minor illness
- Free pharmacist phone consultations
- Local collection still available — no obligation
Three ways to get your prescriptions from us
Nominate us — full service
Make Hyde Park Pharmacy your nominated NHS pharmacy. Every prescription your GP issues comes straight to us, automatically. We dispense, we deliver, we keep you updated by SMS.
Set up nominationOne-off delivery
Already got a script with another pharmacy, or just got a paper script from your GP? We can deliver this one to you and you stay with your current pharmacy. No commitment.
Request deliveryCollection from our Leeds pharmacy
Nominate us (or have your GP send your script) and pop in to collect. Mon–Fri 8am–8pm, Sat 10–3, Sun 10–5. We'll text when it's ready.
Find usHow it works — in three steps
Tell us once
Fill in our short form (or nominate us in the NHS App). One-time set-up, free, no commitment.
Your GP signs as usual
Every NHS script your GP issues flows straight to us via the secure NHS Electronic Prescription Service.
Free delivery, SMS updates
Pharmacist-checked, dispatched via Royal Mail Tracked 48 in discreet plain packaging. SMS at every stage.
How NHS prescription delivery works — the longer version
- You nominate us as your pharmacy Either fill in our short form and we'll handle the rest (we contact your GP via secure NHSmail if your practice allows pharmacy-submitted nominations), or change your nominated pharmacy yourself in the NHS App in under a minute. Both routes work — you choose.
- Your GP signs your repeat scripts as usual Nothing changes for you with your GP. You request repeats however you do now (online, app, paper). Once the GP signs, the script enters the NHS Electronic Prescription Service and routes straight to us.
- We receive the script and a pharmacist checks it Our superintendent pharmacist (Shoyab Umarji, Independent Prescriber — GPhC #2065619) or another registered pharmacist clinically checks every script before it's dispensed. If anything's unclear, we phone you or your GP.
- We dispense and you get an SMS We text you to say it's being prepared. If you're paying NHS charges (£9.65 per item in 2026), you'll get a secure payment link. If you're exempt (age 60+, certain conditions, pre-payment certificate), no payment needed.
- We dispatch via Royal Mail Tracked 48 Discreet plain packaging. Tracked + £150 insured. We text you the tracking link. 2–3 working days from dispatch — usually quicker. Collection ready the same day for local customers.
- You get your medicine Through your letterbox if it fits, or signed-for delivery if it doesn't. Refrigerated items go via Royal Mail Tracked 24 in an insulated pouch — no extra charge.
How you stay updated
You don't need to download an app or log in anywhere. We text you (and email if you prefer) at four key moments:
SMS milestones
Why not a portal or app?
We don't have a separate patient portal yet — and we think for repeat NHS prescriptions you genuinely don't need one. What you need is to know your medicine's coming, when it's coming, and whether anything needs attention.
SMS does that in 30 seconds without you logging into anything. The four updates above are all the visibility most patients ever want.
If you'd like a portal with full history, repeat-request-from-us functionality, and online consultation booking — we're building it. It'll launch once we've got enough patients to need it. Until then, talk to us by phone, email, or WhatsApp.
Common questions
Is this really free?
Free home delivery — yes, no charge to you for the postage. You still pay standard NHS prescription charges (£9.65 per item in 2026) if you're not exempt. Many people are exempt (age 60+, age under 16, certain medical conditions, pregnancy and 12 months post-birth, low income). If you have an NHS Prescription Pre-Payment Certificate, that covers you. We don't add any admin fees, monthly subscription, or surprise charges.
I'm with another online pharmacy — Pharmacy2U, Boots, LloydsPharmacy. Can I switch?
Yes. Switching means changing your nominated pharmacy. You can do this in the NHS App in about a minute, or we can help you set it up. Switching is your choice — you don't need anyone's permission, and there's no exit fee or notice period.
Any prescriptions your current pharmacy is already preparing will still go through them — switching only affects scripts your GP issues from the moment your nomination changes.
Will I still see my GP normally?
Yes. Your GP relationship is unchanged. You request repeats from your GP exactly as you do now, and they sign them exactly as they do now. We're just where the script goes after it's signed.
What if my GP needs to talk to a pharmacist about my medicines?
That's part of our job. Your GP can phone or NHSmail us directly. As an Independent Prescriber, Shoyab can have clinical conversations with prescribers in a way many community pharmacies can't.
How quickly will I get my medicine after my GP issues it?
For most prescriptions: same-day dispensing once the script arrives from your GP, dispatched same or next working day, delivered 2–3 working days later by Royal Mail Tracked 48. Express Tracked 24 is available if you need it faster.
If a medicine is out of stock anywhere in the UK supply chain (it does happen), we contact you, contact your GP for an alternative, and keep you informed. We never silently leave you waiting.
What about controlled drugs (e.g. some pain medicines, ADHD medicines)?
Schedule 2 and 3 controlled drugs can't go by standard post — Royal Mail Signed-For 24 is the only permitted route, and some specific medicines require collection only. We'll tell you which applies to yours when you sign up.
What about refrigerated medicines (e.g. some hormones, GLP-1)?
Refrigerated items ship via Royal Mail Tracked 24 in an insulated pouch with a gel pack, at no extra charge to you. We won't dispatch refrigerated items on a Friday or before a bank holiday (they'd be in transit too long).
What if I'm not home for the delivery?
Royal Mail Tracked 48 leaves smaller packages through the letterbox. For larger or signed-for items, if you're out, Royal Mail leaves a card and the parcel goes to your local delivery office for collection within 18 days — or you can rearrange via the Royal Mail website. You can also nominate a safe-place at sign-up.
What information do you keep about me?
The minimum needed to safely dispense your medicines and meet NHS rules — your name, contact details, NHS number, GP, prescription history. Full detail is in our privacy notice. We don't sell data and we never share it with marketers.
Can I still walk in to your Leeds pharmacy?
Always. You can walk in for anything — collection, advice, blood-pressure check, travel clinic, the lot. Nominating us doesn't lock you out of the physical pharmacy; it just adds a delivery option.
Discreet packaging, every time
Plain padded envelopes or boxes with no medicine names on the outside, no pharmacy branding, no hint at what's inside. Looks like any other parcel — because for everyone except you, it should.