Frequently asked questions

Choose your treatment, answer a short suitability questionnaire, and pay securely. Our pharmacist personally reviews every order before anything is dispensed — if it isn't right for you, we won't supply it and you get a full refund.

We're a regulated UK pharmacy, and some medicines legally require a suitability check. The questions are the same ones our pharmacist would ask you over the counter — they protect you, and they only take a minute or two.

You'll hear from us the same working day where possible, with the reason and — where appropriate — a suggestion for what to do instead (including free NHS routes). You are refunded in full automatically.

No. Our treatments are supplied under pharmacist-led frameworks or as pharmacy medicines, so the whole assessment happens on the website with our pharmacist reviewing it. If something needs a GP instead, we'll tell you honestly.

Yes. Your answers are seen only by the pharmacy team, orders arrive in plain packaging with no mention of what's inside, and we never market to you based on your condition.

Orders placed before 1pm Monday-Saturday and approved in time can usually be dispatched the same day. Treatments that need a booked consultation need that booking completed before 12:30pm to stay inside the same dispatch window. Tracked 24 (£5.49) usually arrives the next delivery day after dispatch; Sunday is skipped. Tracked 48 (£3.99, free over £40) usually takes 2-3 delivery days.

Yes — collection from the pharmacy on Woodsley Road, Leeds is free, usually the same day once the pharmacist has approved your order. We'll message you the moment it's ready.

Completely. Plain outer packaging, no pharmacy branding, nothing about the contents on the label.

You get an email at every stage — pharmacist approval, dispatch, and Royal Mail tracking once it's on its way. Signed-in patients can also see live order status in their account.

Cards are processed securely by Stripe — we never see or store your card number. You pay when you order, but nothing is dispensed until the pharmacist approves; if your order is declined, the refund is automatic and in full.

By law, medicines can't be resold once they've left the pharmacy, so we can't accept returns of medicines unless they arrived damaged or incorrect — in which case we replace or refund straight away. Unopened non-medicine shop items can be returned within 14 days.

No — UK rules don't allow promotions on prescription-only medicines, and we follow them. What we can do is keep our standard prices honest and lower than the big online clinics on most treatments.

A lot — Pharmacy First consultations for seven common conditions (including UTI, sore throat, earache and shingles), NHS flu jabs for eligible patients, NHS contraception starting and continuation, emergency contraception, blood pressure checks, and free NHS prescription delivery.

An NHS service that lets our pharmacist assess and treat seven common conditions — with NHS-funded medicines where appropriate — without you needing a GP appointment. Book online or walk in.

No. Through the NHS Pharmacy Contraception Service we can start or continue the pill for free — the same pills online clinics charge for.

No — you can check out as a guest. An account is free and adds order history, live status, easy reordering, and your treatment plan in one place.

As special-category data under UK GDPR: encrypted in transit and at rest, seen only by the pharmacy team, never sold or shared for marketing. Full detail is in our privacy policy.

Every review is from a verified purchase — we invite you to review only after your order is delivered, and a team member checks each one before it's published. We don't buy reviews or use third-party widgets.