Payment
You pay at checkout — but nothing is supplied until our pharmacist approves it.
If our pharmacist can’t approve your order after reviewing your answers, no money is kept: a payment is refunded in full, a card authorisation is simply released.
How you can pay
- Debit and credit cards (Visa, Mastercard, American Express) at our secure checkout, powered by Stripe.
- Apple Pay and Google Pay, where your device supports them.
Your card details are typed into Stripe’s secure payment form and go straight to Stripe — they never reach our pharmacy’s systems. We see the payment result, not your card.
When you are charged
- At checkoutYou pay at checkout. For prescription-only treatment your card is authorised and only charged when the pharmacist approves; pharmacy medicines are charged at checkout and refunded in full if not approved.
- Pharmacist reviewOur pharmacist reviews every order personally — usually within one working day.
- Approved → dispatchedYou get an email at each step, with tracking when it ships.
- Not approved → no money is keptA card authorisation is simply released. Refunds are issued to the same card automatically. Banks typically show them within 5–10 working days.
Receipts and problems
Stripe emails a receipt for every payment. Anything unclear on your statement or a payment issue — call us on 0113 244 1551 or reply to your order email and we’ll sort it.