Payment
You pay at checkout — but nothing is supplied until our pharmacist approves it.
If our pharmacist can’t approve your order after reviewing your answers, you are refunded in full, automatically. No quibbles.
How you can pay
- Debit and credit cards (Visa, Mastercard, American Express) via Stripe’s secure hosted checkout.
- Apple Pay and Google Pay, where your device supports them.
Your card details are entered on Stripe’s secure payment page and never touch our website. We see the payment result, not your card.
When you are charged
- At checkoutYou pay at checkout. For prescription-only treatment your card is authorised and only charged when the pharmacist approves; pharmacy medicines are charged at checkout and refunded in full if not approved.
- Pharmacist reviewOur pharmacist reviews every order personally — usually within one working day.
- Approved → dispatchedYou get an email at each step, with tracking when it ships.
- Not approved → refunded in fullRefunds are issued to the same card automatically. Banks typically show them within 5–10 working days.
Receipts and problems
Stripe emails a receipt for every payment. Anything unclear on your statement or a payment issue — call us on 0113 244 1551 or reply to your order email and we’ll sort it.